Chatto Rewards App Privacy Policy
The following Privacy Policy (“Policy”) applies to Chatto Rewards, owned and operated by Chance Holding Sdn Bhd doing business as Chatto (“Company”, “we”, or “us”). Please read the following provisions carefully to understand how we collect, store, use, transfer, disclose and protect your personally identifiable information from its users, including with respect to the Chatto Rewards Application (“Application” or “App”).
By accessing or using the app, you agree with and accept all the terms of Use and Privacy Policy.
1. User Information
When you register, we may collect your name and email address, alongside other information you may choose to submit during registration. To access or to use the app, you are required to register by providing your phone number.
You can opt to provide us with your location information to locate the nearest Chatto outlet. By providing your Personally Identifiable Information to us, you explicitly consent to the collection and use of such information as stated in this Privacy Policy to provide the delivery order to you and for marketing.
We may disclose your personal information to selected third parties now and then where this is required by law or to provide the delivery order to you.
We do not disclose your Personally Identifiable Information to third parties for their use in marketing.
2. Email Communications
When you sign up for a Chatto Rewards account, you, by default, opt in to receive marketing email communications and promotional offers from Chatto (“Email Communications”). You may unsubscribe, opt out of receiving Email Communications from Chatto at any time.
3. Service Availability
Chatto has a specified delivery area and operating hours. The delivery area and business hours may change at any time due to unforeseen circumstances such as bad weather or service demand. This is to ensure you will receive the items in good condition. Placing orders will not be possible when orders are outside of the delivery area, outside of business hours, or the app is otherwise unavailable for any reason,
4. Ordering
Only items available on the app will be possible to place an order, you may select your preferred delivery time and date. We will do our utmost to ensure your order is delivered on time at the specified delivery address. You should check your order carefully before placing it. We shall not be liable for any misplaced order.
We shall not be liable for orders that encounter delivery issues due to inaccurate or incomplete personal details provided in respect of an Order by you. You are required to provide complete and accurate information for the proper order processing, including your delivery address and contact information.
We may choose to refuse or cancel your orders in certain circumstances at our sole discretion. This may occur due to the items your order is no longer available, out of the delivery area, operational downtime, or unforeseen circumstances.
We will not charge you on all unprocessed orders or cancellation from our side. All refund cases will be communicated with the phone number provided.
5. Description
We will endeavour to ensure the information and description of the Items and/or services offered on the App are accurate and shall not be misleading or false. We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, reliability, or suitability of the information and materials found or offered on the App, and the pictures shown are for illustration purposes only.
You acknowledge that such information and materials are provided on an ″as is″ and ″as available″ basis and may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all information and materials found or offered on the App.
If certain ingredients are unavailable, we will swap them with similar ingredients while preserving the quality of the items without informing. Ingredients that we use may contain nuts, fruits, dairy products, coffee beans, and syrups which is possible to cause allergic reactions for those with food allergies. Please be aware of the said risk and there is always a risk of contamination.
We endeavour to ensure and maintain high quality products served. If however in the unlikely event that you found the drinks delivered are not in good condition or contained items that do not belong therein, please do not consume the said drinks but to contact us for a solution. We reserve the right to issue such full and partial refunds or any additional compensation in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. We may request a photograph or other documentation showing the problem if it is something that can be seen by inspecting the Items. Prior to processing your refund, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and other information.
6. Delivery
Delivery is only available in specific areas, please check the delivery area coverage before placing an order. We may engage third party service providers to deliver your order within the time slot selected. While we aim to ensure the service level of the third party service providers, we are not able to warrant their conduct or behaviour. We shall not be held liable for any act, omissions, or misconduct caused by such third party service providers.
We aim to deliver at the selected delivery time, however, delay in delivery may occur due to traffic flow, weather conditions, unforeseen circumstances, or force majeure event, we shall not be liable to you for failure to deliver.
You are responsible to be available at the time of delivery and ensure adequate arrangement is made. All risk in the Items shall pass to you upon delivery. In any event where we are unable to reach you, we will attempt to contact you at the phone number given and the driver is unable to find a safe location to leave the drink and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order.
In any event if you wish to make changes on the delivery address, please contact the outlet immediately. We shall not hold responsible for your failure to provide an accurate delivery address and necessary information.
All food and drinks should be consumed immediately when received to ensure the quality.
7. Price and Payment
All prices listed are in Malaysian Ringgit (MYR) unless stated otherwise. The prices listed on the App may be different from those in our stores. We reserve the right to review or make any changes to the prices listed due to clerical errors or errors of omission.
Payment can be made with most debit or credit cards and other payment methods acceptable to us (via FPX bank transfer, CIMB Clicks, Maybank2U, RHB Now, Boost, Touch n’ go, Grabpay, debit, or credit card payment).
Dynamic pricing (prices of items may change while you are browsing) may be used sometimes.
Chatto Rewards Members can make payment using vouchers, subject to Chatto Rewards Voucher Terms and Conditions.
Full payment shall be made upon confirmation of the order. If you have issues processing your online, credit, or debit card payment, you are advised to contact your card issuer or relevant bank to resolve your issue. Orders will not be accepted without full payment.
Once orders are placed, it is considered final, and modification/cancellation is not permitted.
We are not liable for any delays with the external payment gateway to charge or refund you or if you are involved in the event of bank account/credit card fraud.
8. Cancellation
Once you place an order, you will receive a confirmation email, and any cancellation request will not be accepted. If you wish to cancel an order, please contact the outlet immediately via Facebook Page or call them. Refund of the payment via which payment method will be further discussed. The voucher that applied to the order will not be refunded. If you cancel any order after the driver has dispatched it, you will be charged the full amount of the order and delivery fee.
We may notify you if your order is cancelled or the item you order is unavailable at the time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made. We will further discuss with you the refund through which payment method.
9. Accounts and Registration
When you place an order through the App, you are required to provide us with information including your name, email address, phone number, and delivery address. You represent and warrant that you have the legal capacity to use and order through the App.
You should take all reasonable steps to ensure the information you hold is accurate, complete, not misleading, and kept up-to-date. You agree and understand that you are solely responsible for maintaining the confidentiality of the information you hold for your account.
You are fully responsible for all activities occurring under your account and any other actions taken in connection with the account.
You should immediately notify us at chattorewards@gmail.com if you believe your account is no longer secure. We reserve the right at any time to terminate or suspend your account if we believe there is unusual account activity or in breach of any of these terms and conditions.
We will take all steps reasonably necessary to ensure your orders and personal data are secured. We will ensure that said details are retained only as long as necessary for the transaction and for the provision of the Items and services to you.
However, in the absence of fault on our part, we shall bear no responsibility for any losses or damages that you may suffer in the event of unauthorized access by a third party to any data provided when accessing or ordering from the App. Except if there is any proof that shows us negligence in securing the data provided.
10. Liability
By using the App, you agree to be bound by these Terms. To the extent not prohibited by law, in no event shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including lost profits arising out of or related to your use of or inability to use the App, or any application or material on any site linked to this App (including but not limited to any viruses, bugs, errors or failures in computer transmissions or network communications) even if we have been advised of the possibility of such damage.
In addition, we will not be liable for any changes made to the content of the App by unauthorized third parties. To the maximum extent permitted to the applicable law, we expressly disclaim all express, implied warranties or representations.
To the fullest extent permitted by applicable laws, we disclaim all liability to you for the supply or delivery of the items unless the loss or damage is due to our gross negligence or wilful misconduct. It does not affect your statutory rights as a consumer under applicable laws. If we are found liable for any loss or damage, such liability is limited to an amount equal to the fees paid to us. We shall not, in any event, be liable for any indirect, incidental, consequential, or special damage, whatsoever arising.
If there is any suspect abuse of promotional events or fraud, we reserve the right to block the suspected user and refuse to provide future services. In the event of vouchers or discount codes abuse, we reserve the right to seek compensation for any loss or damage from any violators. You agree that we may for any reason, in our sole discretion, and without prior notice withdraw any promotions or offers.
You agree to defend, indemnify, and hold us harmless from and against all claims, loss, damage, costs, or expenses, including attorneys’ fees, arising out of the use of the App by you or your account in breach of these Terms and Conditions.
11. Intellectual Property Rights
All intellectual property rights in connection with the App (including but not limited to, the recipe, design, layout, look, text, appearance and graphics) are owned by us (Chance Holding Sdn Bhd) and must not be reproduced without our prior written consent. You may for your own personal use, to print and download the materials or bookmark or share links directing others to the content on the App, provided that you do not modify, reproduce or republish any content either online or offline, without our consent.
12. Entire Agreement
The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the App, these Terms and Conditions shall prevail.
13. Variation of Terms and Conditions
We reserve the right at our sole discretion to change, modify, add and remove portions of these Terms and Conditions at any time. All changes will become effective once posted on the App. It is your responsibility to check these Terms and Conditions for any changes. Your continuation of using the App means that you accept and agree to the changes.
We may change this Privacy Policy at any time to reflect, for example, the changes in our activities or practices. You are advised to obtain and check the latest Terms and Conditions periodically.
14. Severability
Should any provision of these Terms and Conditions be determined to be invalid, illegal, or unenforceable, such provision(s) shall be null and void; provided, however, that the remaining provisions of these Terms and Conditions shall be unaffected thereby and shall continue to be fully effective.
15. Law and Jurisdiction
This Privacy Policy shall be governed by, and construed in accordance with, the laws of Malaysia. Both you and us hereby agree to submit to the exclusive jurisdiction of the courts of Malaysia. All dealings, correspondence, and contacts between us shall be made or conducted in the English language.
16. No Waiver
Neither a delay nor a failure on our part in exercising our rights or remedies under these terms and conditions shall operate as a waiver unless made in writing and signed by an authorized representative of the waiving party.